Returns

Returns Policy

At One Stop Shop, customer satisfaction is our top priority. If you're not completely happy with your purchase, we are here to help. Please read through our returns policy to ensure a smooth and easy return or exchange process.

Retuhttps://one-stopshop.info/pages/returnsrns & Exchanges

  1. Eligibility for Returns:

    • Returns are accepted within 3 days from the date of delivery.
    • To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging.
    • Some items, such as personalized items, sale/discounted items, or perishable goods, may not be eligible for return. Please check the product details page for specific return restrictions.

  2. How to Return:

    • Contact our customer service team at info@one-stopshop.info with your order number and the reason for return.
    • Our team will provide you with a Return Authorization (RA) number and detailed instructions on how to send your item back. Returns without an RA number will not be processed.

  3. Return Shipping:

    • Customers are responsible for paying for return shipping unless the return is due to a damaged or incorrect item received.
    • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

  4. Refunds:

    • Once your return is received and inspected, we will process your refund to your original method of payment. Please note that the refund may take up to 7 business days to reflect in your account.
    • If the return does not meet the conditions specified above, a refund may not be granted.

  5. Exchanges:

    • If you wish to exchange an item for a different size, color, or product, please reach out to our customer service team for assistance.
    • Exchanges are subject to product availability.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us within 3 days of receiving your order, and we will arrange a free return shipping for the replacement or refund.

Non-Returnable Items:

  • Personalized or custom-made items
  • Gift cards
  • Sale items (unless otherwise stated)

Contact Us:

If you have any questions or need further assistance regarding returns or exchanges, please contact us at:

  • Email: info@one-stopshop.info